Introduction
At Cybernetics Nexa, we strive to provide high-quality IT services and digital solutions to our clients. This Refund & Return Policy explains the conditions under which refunds or cancellations may be processed when purchasing services through our website https://cyberneticsnexa.com.
By making a payment for any service, you agree to the terms outlined in this policy.
Service Nature
Cybernetics Nexa provides digital services, including but not limited to:
- Website Design & Development
- Software Development
- Digital Marketing Services
- E-commerce Development
- IT Consulting and Technical Support
Because these services involve time, expertise, and digital resources, they are non-returnable once delivered.
Refund Policy
Refund requests are subject to the following conditions:
- Clients may request a refund before the project is fully completed.
- If a refund request is approved, only 50% of the total payment will be refunded.
- The remaining 50% will be retained to cover consultation, planning, administrative costs, and initial work completed.
- No refunds will be issued after the service has been fully delivered or completed.
Refund requests must be submitted via email with valid reasons.
Cancellation Policy
Clients may cancel their service request under the following conditions:
- Cancellation requests must be made in writing via email.
- If cancellation occurs before work has started, a refund of up to 50% may be provided.
- If work has already started, refunds will be processed according to the 50% refund policy.
Return Policy
Since Cybernetics Nexa provides digital and customized services, physical product returns are not applicable.
However:
- If there is a technical issue or service error, our team will review and correct the issue.
- Clients can request revisions or fixes according to the agreed project scope.
Refund Processing Time
If a refund is approved:
- The refund will be processed within 7–14 business days.
- Refunds will be issued using the same payment method used during the purchase whenever possible.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Completed projects or delivered services
- Change of mind after project development has started
- Client delays, lack of communication, or failure to provide required materials
- Services purchased under special promotional offers or discounts
Contact for Refund Requests
If you would like to request a refund or cancellation, please contact us:
Cybernetics Nexa
🌐 Website: https://cyberneticsnexa.com
📧 Email: contact@cyberneticsnexa.com
Please include:
- Your Name
- Order or Invoice Number
- Payment Details
- Reason for Refund Request